Terms of Services

 

Terms & Conditions

Last Updated: 01/01/2025
Effective For: Users of www.bigstorezone.com ("the Site"), operated by Orchard Aromas LTD ("we", "us", "our").

 

1. Acceptance of Terms

By accessing or using the Site, you agree to comply with these Terms. If you disagree with any part, you may not use the Site. These Terms apply to all content, tools, and services offered through the Site.

 

2. UK Consumer Rights

2.1 Statutory Rights

  • Your purchases are protected by the Consumer Rights Act 2015.
  • You may cancel orders within 14 days of delivery for a full refund (excluding return shipping costs).
  • Faulty, damaged, or misdescribed items may be returned within 30 days for a refund or replacement.

2.2 Dropshipping Disclosure

  • We act as an intermediary between you and third-party suppliers. Delivery times and product availability depend on suppliers.
  • We are not liable for supplier errors (e.g., shipping delays, inventory inaccuracies).

 

3. Orders & Payments

3.1 Order Acceptance

  • We reserve the right to refuse/cancel orders for reasons including:
    • Suspected fraud.
    • Pricing errors.
    • Supplier stock unavailability.
  • We will notify you via email within 48 hours if an order is canceled.

3.2 Pricing

  • Prices are in GBP (£) and include VAT (if applicable).
  • We may adjust prices without notice. Changes do not affect accepted orders.

3.3 Payment

  • We use Shopify Payments, PayPal, and Klarna. By submitting payment details, you authorize us to charge the total amount.
  • Failed payments may result in order cancellation.

 

4. Dropshipping-Specific Terms

4.1 Delivery

  • Delivery times are estimates provided by suppliers (typically 7–21 business days).
  • We are not liable for delays caused by third parties (e.g., customs, couriers).

4.2 Returns

  • Returns must be sent to [Your UK Return Address] or the supplier’s warehouse.
  • Refunds are issued within 14 days of receiving returned items.

4.3 Product Descriptions

  • Supplier-provided product details (e.g., images, specs) are for guidance only. Minor variations do not entitle you to a refund.

 

5. Account & Conduct

5.1 Account Security

  • You must be 18+ to create an account.
  • You are responsible for maintaining login credentials and reporting unauthorized use.

5.2 Prohibited Activities

You agree not to:

  • Use the Site for illegal purposes.
  • Reverse-engineer or exploit vulnerabilities.
  • Harass staff or other users.

 

6. Data Protection

  • Personal data is processed per our Privacy Policy and UK GDPR.
  • You may request data access, correction, or deletion by contacting [your email].

 

7. Limitation of Liability

  • We are not liable for:
    • Indirect damages (e.g., lost profits).
    • Third-party actions (e.g., supplier errors).
    • Technical issues beyond our control (e.g., hosting outages).
  • Our total liability is limited to the order value.

 

8. Changes to Terms

  • We may update these Terms at any time. Continued use after changes constitutes acceptance.
  • Material changes (e.g., fee increases) will be notified via email or site banners.

 

9. Governing Law & Disputes

  • These Terms are governed by English law.
  • Disputes will be resolved in UK courts or via mediation (at our discretion).

 

10. Contact Us

For questions or disputes: