Privacy Policy

Privacy Policy

Last Updated: 01/01/2025
Effective For: Visitors and customers of www.bigstorezone.com ("Site"), operated by Orchard Aromas Ltd ("we", "us", "our").

 1. Introduction

This Privacy Policy explains how we collect, use, and protect your personal data when you use our Site. By accessing the Site, you agree to the practices described below. For GDPR/UK Data Protection Act 2018 compliance, we adhere to strict data protection standards.

2. Data We Collect

2.1 Device Information

  • Examples: IP address, browser type, time zone, cookies, pages viewed, referring URLs.
  • Purpose: Site optimization, fraud prevention, analytics.
  • Source: Collected automatically via cookies, pixels, and log files.

2.2 Order Information

  • Examples: Name, billing/shipping address, payment details (credit card, PayPal), email, phone number.
  • Purpose: Processing orders, shipping, fraud screening, customer support.
  • Source: Provided by you during checkout.

2.3 Customer Support Information

  • Examples: Order number, email, chat history, return requests.
  • Purpose: Resolving inquiries, improving service.
  • Source: Provided by you via contact forms, email, or live chat.

 3. How We Use Your Data

  • Fulfill Orders: Process payments, ship products, and send order confirmations.
  • Customer Support: Respond to inquiries and manage returns.
  • Marketing: Send promotional emails (only with your consent).
  • Security: Screen orders for fraud and protect against abuse.
  • Improvements: Analyze Site usage to enhance user experience.

 4. Data Sharing

We share your data only as necessary:

  • Suppliers: Shipping addresses and contact details are shared with trusted suppliers to fulfill orders.
  • Processors:
    • Shopify: Hosts our store and processes payments.
    • PayPal/Klarna: Handle transactions securely.
    • Shipping Carriers: Royal Mail, DHL, etc., for delivery.
  • Legal Compliance: Disclose data if required by law (e.g., tax authorities).

 5. International Data Transfers

  • Data may be transferred globally to suppliers and processors. We ensure third parties comply with GDPR via contracts (Standard Contractual Clauses).

 6. Your Rights (GDPR/UK)

You have the right to:

  • Access: Request a copy of your data.
  • Correct: Update inaccurate information.
  • Delete: Ask us to erase your data (exceptions apply).
  • Portability: Receive your data in a machine-readable format.
  • Withdraw Consent: Opt out of marketing emails anytime.

To exercise these rights, email support@bigstorezone.com

 7. Cookies

  • Essential Cookies: Required for Site functionality (e.g., shopping cart).
  • Analytics Cookies: Track traffic (e.g., Google Analytics). Opt out [here].
  • Marketing Cookies: Personalize ads (e.g., Facebook Pixel). Opt out [here].

Manage preferences via our Cookie Settings tool.

 8. Data Retention

  • Orders: Retained for 6 years (UK tax compliance).
  • Support Inquiries: Deleted after 2 years.
  • Marketing Data: Retained until consent is withdrawn.

 9. Security

  • Payment data is encrypted via SSL/TLS.
  • Regular security audits are conducted to protect against breaches.

 10. Changes to This Policy

We may update this policy to reflect legal or operational changes. Material updates will be notified via email or Site banners.

 11. Contact Us

For questions, data requests, or complaints: