Returns & Refund Policy

 

 

Returns & Refund Policy

Last Updated: 01/01/2025

At [Your Business Name], we want you to love your purchase. If you’re not satisfied, here’s how we’ll make it right.

14-Day Returns

You have 14 days from the date you receive your item to request a return. To be eligible:

  • Items must be in resalable condition (unworn, undamaged, with original packaging and tags).
  • Proof of purchase (order number or email confirmation) is required.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or not as described:

  • Contact us within 30 days of delivery.
  • We’ll cover return shipping costs and offer a full refund or replacement.

How to Return an Item

  1. Contact Us: Email support@bigstoresstone.com with your order number and reason for return.
  2. Return Authorization: We’ll email you a prepaid return label (for damaged/incorrect items) or instructions.
  3. Ship It Back: Send the item within 14 days of approval.

Refunds

  • Refunds are processed within 14 days of receiving your return.
  • You’ll receive credit via your original payment method.
  • Shipping fees are non-refundable for change-of-mind returns.

Exchanges

We currently don’t offer direct exchanges. To replace an item:

  1. Return the original item.
  2. Place a new order once your return is approved.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Customized/personalized products.
  • Worn or damaged items (e.g., scuffed soles).

Need Help?

Email us at support@bigstoresstone.com 
Response Time: We’ll reply within 24 hours (Mon-Fri, 9 AM–5 PM GMT).